Store Policies

Return Policy

For in-store purchases, you can receive a refund or exchange if your plant dies within two weeks of purchase. Simply return the plant to the store with your receipt.

For online purchases with shipping, refunds are granted if you provide unpacking photos and/or videos to the store within three days of receiving your plant. We may choose not to refund a portion of the shipping cost.

Shipping Policy

We ship orders every Monday, Tuesday and Wednesday, with priority placed in orders that are located further from us, to avoid weekend carrier delays. Orders are not shipped Thursday through Saturday. Here's what you need to know about our shipping:

Packing Care: We pack each plant with care and document the process with photos.
Risk of Shipping: While we do our best to ensure safe delivery, shipping plants involves risk. We are not responsible for carrier delays, mishandling, incorrect address provided or stolen packages.
Heat and Ice Packs: As of October 2024, every order through the winter months will be shipped with double-sided insulation and long-term heat packs for no additional charge.
Reporting Issues: If there’s a problem with your plants upon receiving, send us unpacking photos and/or videos within three days.

Payment Methods

We accept the following payment methods:

Credit Card
PayPal
Venmo
Cashapp

Shipping & Refunds

To protect our business from chargebacks:

Address Matching: We will not ship orders to any address where the billing address (including name) differs from the shipping address. In such cases, your order will be canceled and refunded.
Refund Method: Refunds will be applied to the original method of payment used. We cannot refund to a different form of payment or card.
Proof of Purchase: For refunds, you must either have a customer profile (rewards account) with us or provide your receipt.

We are happy to offer help and advice for plants, but it is your responsibility to ask for help.

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